Every task attached to this certification, reshuffled whenever you refresh.
Scenario Scenario: Office print fleets, warehouse label printers, receipt… Not started Build Build a safe VM specification Not started Troubleshoot Troubleshoot: Loose power or data cables Not started Design Design a checklist for mobile connectivity and wireless Not started Recall Recall the key terms of macOS and Linux Client Support Not started Build Build: Write down the migration order: verify sync,… Not started Configure Interview answer: How do you decide between repair and replacement… Not started Incident Incident record: A degraded battery below roughly 80 percent… Not started Scenario Scenario: Service desk tickets, field repairs, network incidents,… Not started Scenario Scenario: New-hire phone provisioning, device replacement and migration,… Not started Troubleshoot Troubleshoot: Local admin sprawl Not started Compare Compare Platform account and Synchronization Not started Recall Recall the key terms of Windows Administration Tools Not started Recall Recall the key terms of IT Career Overview Not started Scenario Scenario: Pairing headsets and car systems, contactless payments,… Not started Compare Compare NVMe and IOPS Not started Troubleshoot Troubleshoot: Stuck queue Not started Incident Incident record: An undocumented firewall change causes an outage… Not started Exam Simulation Exam drill: Commands, options, arguments, and paths Not started Scenario Scenario: Help desks, managed service providers, internal IT… Not started Troubleshoot Troubleshoot: Failed updates Not started Explain Explain: Identify field-replaceable laptop components and the risks of… Not started Teach Back Teach back: how mobile devices and laptop support works Not started Teach Back Teach back: how pc hardware installation and upgrades works Not started Troubleshoot Troubleshoot: No charge or intermittent charging Not started Recall Recall the key terms of Storage Technologies and Data Protection Not started Exam Simulation Exam drill: Installation methods and boot modes Not started Configure Interview answer: Why is least privilege effective against malware? Not started Configure Interview answer: Why would setup not show any disk to… Not started Compare Compare Scope and Theory Not started Exam Simulation Exam drill: Android versus iOS configuration differences Not started Exam Simulation Exam drill: Printer types and maintenance Not started Troubleshoot Troubleshoot: Wrong working directory Not started Build Build: Ask the user what 'working' looks like… Not started Build Build: Export the filtered event list as evidence… Not started Design Design a checklist for pc hardware installation and upgrades Not started Exam Simulation Exam drill: OS functions and editions Not started Teach Back Teach back: how binary and number systems works Not started Troubleshoot Troubleshoot: Full system volume Not started Exam Simulation Exam drill: Component purposes and compatibility Not started Design Design a checklist for mobile security, mdm, and byod Not started Scenario Handle an urgent support request Not started Teach Back Teach back: how mobile device troubleshooting works Not started Scenario Scenario: Creative and engineering teams, developer workstations, kiosk… Not started Recall Recall the key terms of Windows Installation and Configuration Not started Design Design a checklist for printers, peripherals, and connectivity Not started Scenario Scenario: Repair benches, workstation refresh projects, gaming and… Not started Build Build: Write the swap-test order on a card:… Not started Scenario Scenario: Windows endpoints, Linux servers, macOS workstations, and… Not started Configure Interview answer: A whole office cannot print but the device… Not started Configure Interview answer: What do you check before ordering a RAM… Not started Teach Back Teach back: how structured troubleshooting methodology works Not started Configure Interview answer: What is the difference between an absolute and… Not started Explain Explain: Distinguish a host, hypervisor, guest, virtual machine, and… Not started Design Design a checklist for storage technologies and data protection Not started Recall Recall the key terms of Binary and Number Systems Not started Exam Simulation Exam drill: Drive types and interfaces Not started Recall Recall the key terms of Printers, Peripherals, and Connectivity Not started Recall Recall the key terms of Structured Troubleshooting Methodology Not started Teach Back Teach back: how mobile connectivity and wireless works Not started Incident Incident record: Mixing legacy boot media with a GPT… Not started Recall Recall the key terms of Mobile Configuration, Accounts, and Apps Not started Design Design a checklist for application and software troubleshooting Not started Explain Explain: Verify socket, form factor, memory, and power compatibility… Not started Build Build: Back up user data before any storage… Not started Explain Explain: Compare Wi-Fi, Bluetooth, NFC, cellular, and GPS by… Not started Design Design a checklist for windows installation and configuration Not started Design Design a checklist for mobile devices and laptop support Not started Exam Simulation Exam drill: Professional communication Not started Build Build: Prefer the distribution's packages over ad-hoc binaries… Not started Exam Simulation Exam drill: Authentication and access control Not started Compare Compare Least privilege and MFA Not started Explain Explain: Choose an appropriate installation method and partition scheme… Not started Scenario Scenario: New device rollouts, refresh projects, repair rebuilds,… Not started Compare Compare UEFI and GPT Not started Configure Interview answer: How would you distinguish a RAM shortage from… Not started Configure Interview answer: Walk me through how you diagnose an issue… Not started Compare Compare Kernel and Process Not started Build Build: Never re-enable a user's admin rights as… Not started Scenario Scenario: Laptop builds, joiner and leaver processes, phishing… Not started Configure Interview answer: What does an operating system do between an… Not started Recall Recall the key terms of Mobile Devices and Laptop Support Not started Explain Explain: Read a prompt and distinguish a command, option,… Not started Troubleshoot Troubleshoot a no-POST desktop Not started Configure Interview answer: When would you recommend a hotspot over public… Not started Teach Back Teach back: how virtualization basics works Not started Troubleshoot Troubleshoot: Contacts or photos missing after a device… Not started Compare Compare Change management and Rollback plan Not started Compare Compare Bit and Byte Not started Teach Back Teach back: how mobile security, mdm, and byod works Not started Explain Explain: Explain the operating system's role between applications and… Not started Recall Recall the key terms of Application and Software Troubleshooting Not started Design Design a checklist for windows administration tools Not started Explain Explain: Select the correct built-in tool for a stated… Not started Exam Simulation Exam drill: Differences between Wi-Fi, Bluetooth, NFC, cellular, and… Not started Teach Back Teach back: how windows installation and configuration works Not started Configure Interview answer: A user's phone dies by 2 PM daily.… Not started Build Build: Prefer Wi-Fi for large downloads and updates… Not started Exam Simulation Exam drill: Host, guest, and hypervisor roles Not started Explain Explain: Apply layered mobile security: screen locks, biometrics, and… Not started Design Design a checklist for it career overview Not started Recall Recall the key terms of Mobile Connectivity and Wireless Not started Incident Incident record: Sync left off on the old device… Not started Teach Back Teach back: how application and software troubleshooting works Not started Exam Simulation Exam drill: Binary and hexadecimal conversion Not started Compare Compare Profile and Runtime Not started Recall Recall the key terms of Operating Systems Overview Not started Recall Recall the key terms of Mobile Device Hardware Not started Scenario Scenario: Field support, laptop refresh programmes, BYOD onboarding,… Not started Build Build: Leave enough resources for the host Not started Build Build: Write notes a colleague can act on… Not started Configure Interview answer: Why does an IPv4 octet stop at 255? Not started Troubleshoot Troubleshoot: Incomplete ticket notes Not started Design Design a checklist for mobile device troubleshooting Not started Compare Compare Incident and Service request Not started Build Build: Power off a device before any internal… Not started Compare Compare Digitizer and Lithium-ion battery Not started Build Build: Record asset tag, name, owner, and recovery… Not started Incident Incident record: A held job blocks every subsequent job… Not started Configure Interview answer: How is a virtual machine different from a… Not started Scenario Scenario: Help desk mobile tickets, executive support, field-worker… Not started Incident Incident record: A service with a missing dependency fails… Not started Teach Back Teach back: how printers, peripherals, and connectivity works Not started Design Design a checklist for command line fundamentals Not started Recall Recall the key terms of PC Hardware Installation and Upgrades Not started Configure Interview answer: How do you investigate a PC that reboots… Not started Troubleshoot Troubleshoot: Runaway CPU or memory process Not started Design Design a checklist for virtualization basics Not started Explain Explain: Apply electrical, ESD, lifting, and environmental safety practices… Not started Incident Incident record: No screen lock means encryption keys are… Not started Compare Compare Wi-Fi and Bluetooth Not started Configure Interview answer: How would you check why a Linux service… Not started Design Design a checklist for structured troubleshooting methodology Not started Incident Incident record: A miscounted mask assigns hosts to the… Not started Explain Explain: Apply the six-step troubleshooting process from symptom to… Not started Design Design a checklist for computer hardware basics Not started Troubleshoot Troubleshoot: Cracked digitizer with a working image Not started Build Build: Write notes with symptom, evidence, action, and… Not started Scenario Scenario: Desktop workstations, laptops, servers, point-of-sale terminals, and… Not started Design Design a checklist for binary and number systems Not started Compare Compare Screen lock and Biometrics Not started Exam Simulation Exam drill: Windows management consoles and utilities Not started Incident Incident record: A second drive failure during a long… Not started Exam Simulation Exam drill: The six-step methodology Not started Scenario Scenario: Change advisory boards, maintenance windows, audits, equipment… Not started Scenario Scenario: Phone and tablet repair, help desk support… Not started Configure Interview answer: Why is RAID 6 preferred over RAID 5… Not started Compare Compare CPU and RAM Not started Teach Back Teach back: how mobile configuration, accounts, and apps works Not started Recall Recall the key terms of Virtualization Basics Not started Recall Recall the key terms of Mobile Security, MDM, and BYOD Not started Teach Back Teach back: how storage technologies and data protection works Not started Build Build: Order of response for a lost phone:… Not started Scenario Scenario: Server consolidation, learner labs, software testing, cloud… Not started Explain Explain: Separate application, profile, OS, and data causes with… Not started Teach Back Teach back: how mobile device hardware works Not started Recall Recall the boot hardware path Not started Teach Back Teach back: how macos and linux client support works Not started Incident Incident record: Poor handoffs force users to repeat information Not started Build Build: Take a verified backup before cloning, repartitioning,… Not started Troubleshoot Troubleshoot: Overnight battery drain Not started Exam Simulation Exam drill: Application troubleshooting steps Not started Exam Simulation Exam drill: Battery drain diagnosis Not started Scenario Scenario: Performance complaints, crash investigations, driver faults, failed… Not started Configure Interview answer: Walk me through migrating a user to a… Not started Incident Incident record: A failed PSU may produce no power… Not started Explain Explain: Set up accounts, synchronization, and email on Android… Not started Build Build: Memorise 128/192/224/240/248/252/254/255 as the only valid mask… Not started Design Design a checklist for macos and linux client support Not started Configure Interview answer: A director loses an unencrypted phone with email… Not started Build Build: Reserve printer addresses in DHCP or assign… Not started Explain Explain: Map Windows administrative tasks onto their macOS and… Not started Scenario Scenario: Lost and stolen device response, employee offboarding,… Not started Troubleshoot Troubleshoot: Confusing GB with GiB Not started Incident Incident record: Mixing manual installs with the package manager… Not started Recall Recall the key terms of Mobile Device Troubleshooting Not started Incident Incident record: An unseated DIMM produces no display and… Not started Design Design a checklist for endpoint security fundamentals Not started Explain Explain: Apply least privilege, screen lock, patching, and encryption… Not started Troubleshoot Troubleshoot: Unseated RAM or GPU Not started Incident Incident record: Boot files can become damaged Not started Exam Simulation Exam drill: Mobile display and digitizer types Not started Compare Compare Spooler and Print driver Not started Exam Simulation Exam drill: macOS features and utilities Not started Configure Interview answer: What would you do if you found a… Not started Compare Compare Battery usage stats and Airplane mode reset Not started Incident Incident record: Multiple simultaneous changes make the successful one… Not started Design Design a checklist for mobile device hardware Not started Recall Recall the key terms of Command Line Fundamentals Not started Troubleshoot Troubleshoot: Users disabling the PIN because biometrics feel… Not started Teach Back Teach back: how windows administration tools works Not started Teach Back Teach back: how computer hardware basics works Not started Compare Compare Time Machine and recoveryOS Not started Troubleshoot Troubleshoot: Permission denied on shared files Not started Exam Simulation Exam drill: Safety and environmental procedures Not started Troubleshoot Troubleshoot: Crash on launch Not started Build Build: Know where to inspect processes, services, devices,… Not started Incident Incident record: A user with permanent local admin allows… Not started Recall Recall the key terms of Operational Procedures, Safety, and Documentation Not started Exam Simulation Exam drill: Laptop component replacement Not started Recall Recall the key terms of Endpoint Security Fundamentals Not started Explain Explain: Diagnose battery drain using per-app usage data rather… Not started Incident Incident record: Wi-Fi with no internet usually means the… Not started Design Design a checklist for operating systems overview Not started Incident Incident record: A failing charging port causes intermittent power… Not started Build Build: Back up and confirm encryption keys before… Not started Teach Back Teach back: how operational procedures, safety, and documentation works Not started Incident Incident record: A command may not exist in the… Not started Build Build: Match RAM generation and form factor to… Not started Exam Simulation Exam drill: Screen lock types and their strengths Not started Incident Incident record: A shared runtime update breaks one legacy… Not started Troubleshoot Troubleshoot: Devices on Wi-Fi but with no internet Not started Teach Back Teach back: how it career overview works Not started Configure Interview answer: What belongs in a change record? Not started Incident Incident record: Host resource exhaustion slows every guest Not started Design Design a checklist for mobile configuration, accounts, and apps Not started Configure Interview answer: When should a support technician escalate an issue? Not started Teach Back Teach back: how operating systems overview works Not started Configure Interview answer: How do you tell whether an app fault… Not started Scenario Scenario: Line-of-business app support, Office and browser issues,… Not started Explain Explain: Compare interface and media types by performance, endurance,… Not started Explain Explain: Convert between binary, decimal, and hexadecimal for values… Not started Troubleshoot Troubleshoot: Overallocated RAM or CPU Not started Exam Simulation Exam drill: CPU, memory, and expansion compatibility Not started Build Build: Use pwd/Get-Location, ls/Get-ChildItem, cd/Set-Location, and help safely Not started Scenario Scenario: IP addresses and subnet masks, MAC addresses,… Not started Recall Recall the key terms of Computer Hardware Basics Not started Design Design a checklist for operational procedures, safety, and documentation Not started Compare Compare Hypervisor and Host Not started Build Build: Copy, do not delete, profile data when… Not started Compare Compare Event ID and Service Not started Compare Compare Socket and Form factor Not started Troubleshoot Troubleshoot: Boot media not detected Not started Compare Compare MDM and Digitizer Not started Troubleshoot Troubleshoot: Undocumented changes Not started Explain Explain: Compare laser, inkjet, thermal, and impact printing and… Not started Scenario Scenario: PowerShell administration, Linux shells, remote support, network… Not started Incident Incident record: A damaged digitizer registers ghost touches, opening… Not started Teach Back Teach back: how endpoint security fundamentals works Not started Teach Back Teach back: how command line fundamentals works Not started Scenario Scenario: Laptop upgrades, server arrays, NAS appliances, virtualisation… Not started Explain Explain: Identify the purpose of the CPU, RAM, motherboard,… Not started Explain Explain: Explain how displays, digitizers, batteries, cameras, ports, and… Not started Explain Explain: Compare support, systems, networking, cloud, and cybersecurity responsibilities Not started Troubleshoot Troubleshoot: Skipping scope questions Not started Compare Compare Shell and Prompt Not started Command Challenge Find errors in a Linux log Not started Explain Explain process isolation Not started